Help / FAQs

1. Q:   When can I get the confirmation email?

    A:    Confirmation email will be sent within 24 hours. If you do not see it in your inbox, please kindly check your junk box.

2. Q:   How do I find the item I want to buy?

    A:    Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

3. Q:   How do I place an order?

    A:    After click the item you are looking for, select size and fill in quantity, and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

4. Q:    How do you send my purchased items?

    A:     When We received your payment, we will deal with your order with 24 hours. If anything goes well, we will ship it out with 2 days.

5. Q:    How to track my order?

    A:     You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

6. Q:    How do I can change my order or cancel my order?

    A:     When we received your payment, we will deal with your order within 2 days. So if you real want to change it or cancel it, we hope you can tell us within 1 days. Because if we ship it out , it is difficult to stop the parcel for you. So we hope you can understand.

7. Q:    How many payment method do you accept?

     A:    We can received the payment through Visa,Mastercard and JCBCard.

8. Q:   Why do you charge my card more than your product price?

       A:   We only receive the product price. The extra money may be charged by the bank as the bank fee or caused the floating exchange rate. Hope you can understand.

9. Q:   How long will I get the refund from you?

       A:   We will refund the money to the card you used to place the order and since the refund is transferred by several international banks, it will take a longer time for you to receive the refund, like couple of working days. However, please don’t worry, we promise you will get the refund at least.

10.Q:   How safe is my information and credit card number?       

     A:    Your information is very safe at and we take site and data security as a serious issue. The uses 128-bit encryption to ensure that your data is secure.
With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within, or by anyone who would try to compromise the security. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general.
When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.